Terms and Conditions

Is your pricing accurate?

We endeavour to ensure that our prices in both our shop and on the websites are accurate and up to date. However, we reserve the right to increase prices due to circumstances outside of our control. In this event, you will be contacted and given the option to cancel or amend your order prior to your payment being processed.VAT is charged at the standard UK rate where applicable.

What about delivery?

We aim to process your order within 48 hours of receipt. Standard delivery takes between 4-7 working days.
However, please allow up to 12 working days for delivery before contacting us as some items may be temporarily out of stock.
Where delivery is offered free of charge, this applies only to our standard UK mainland service.

Where a minimum spend level is required to qualify, that spend excludes the delivery charge itself. We can deliver to an alternative address to your billing address.

This can be an added benefit, for example, if you are out at work all day then delivery can be made to a neighbour or to your work address.

For deliveries outside of the UK mainland, please contact us for shipping charges

Not happy with your order?

We want you to be happy with your purchase and make every effort to ensure that they reach you in perfect condition so we do our best to check every product before we dispatch an order.

Our no-quibble money-back guarantee means that if you do not like an item you have ordered from us you can return the item to us (unworn/unwashed/unused) within 14 days of delivery for a full refund.

We acknowledge complaints within 7 working days we will tell you the customer how long it will take to resolve the complaint, and will keep you informed throughout the process.

All prices on the website are correct at the time of upload, but may be subject to change.

While we take all possible care to reproduce and describe items accurately, using current publishing technology, we cannot be held liable for printing or screen errors. In some cases slight variations in actual goods may occur.

So if you have any questions about our products, if you need assistance, or if you have a query regarding your order please do not hesitate to phone: 01291 427262 or email: info@southwalesnappies.co.uk

I have received a faulty item?

If you find that a product is defective please return the item to us, along with a brief description of the problem, your contact details and your receipt if possible or, failing that, the approximate date of purchase. We will offer you a refund or exchange, including refunding reasonable costs of return postage, or a replacement item with no hesitation.

You must take responsibility for getting the items back to us so we suggest getting a 'certificate of posting' (free of charge) so that you can claim compensation from Royal Mail if the goods do not reach us.

If you simply change your mind and decide you don't want goods that have been delivered, we will accept them back but they must be returned unopened, unworn and unwashed in their original packaging and in saleable condition within 28 days of delivery.

We will refund you the cost of the product but you must pay for the cost of returning the goods to us and postage and packing charges if applicable.

We strongly suggest that you get a certificate of posting from your post office so that you can claim compensation from Royal Mail should the parcel not reach us.

If the goods have a retail value of more than £30.00 you will need to use a Royal Mail service that includes additional insurance to cover your goods should they go missing on route to us. Royal Mail's 'standard parcel service' is generally the most economical way to obtain additional insurance.

How do I do a return, get a refund or exchange a non-faulty item?

We have a 'no quibble' returns policy. If you change your mind about an item, you may return it unopened, unused, unwashed and in re-saleable condition within a reasonable amount of time for a refund of the cost of the item or for exchange. We cannot refund the postage costs in these circumstances and, if you qualified for free postage previously due to the value of your order, we will also deduct postage at cost from your refund.

Please note that we cannot refund or credit washed/worn nappies, wraps, bedding or clothing, unless faulty.

Please be certain of your choice before washing or using. Returned goods must be clearly marked "Returns".

Please note that we will not refund unreasonable postage costs.

How do I package my returns?

Please package the item in the original packing if you have it or make sure you have appropriate packaging. Please ensure that nappies and other cloth items or fully wrapped but they do not need to be sent in thick protective mail bags, a plastic inner bag then an outer cover will suffice.

We are not able to pay for insurance of the item.

Where do I send my package?

Please send all goods for refund or exchange to us at:

Et Moi
The Old Post Office
Post Office Row
Sudbrook
Monmouthshire
NP26 5TB

How can I contact you about this?

If you have any questions or need more information about returning items to us please phone: 01291 427262 or email: info@etmoi.co.uk

Please always make sure that you include details of your name, order/invoice number and whether you would like us to exchange your unsuitable/faulty goods or give a refund where appropriate.

If you wish to cancel your order at any point and for any reason before we dispatch please contact us by telephone or email.

General Information

These terms and conditions constitute the entire agreement between us in respect of the use of our services and our website and supersede any and all prior agreements, arrangements and representations (save in respect of those made fraudulently).

Data and certain other information you provide is subject to the term of our Privacy Policy, which can be accessed by clicking on the "privacy policy" option on the front page.

If any of these terms and conditions are found to be invalid then that provision shall not affect the validity of the remaining provisions which shall remain fully enforceable.

No waiver by us of any term shall be deemed to be continuing or shall be deemed to be a waiver of any other term.

You are not permitted to reproduce, use sell or otherwise exploit for any commercial purpose any part of the web site or our service.

These terms and conditions will be interpreted and construed in accordance with the laws of England and Wales and will be subject to the non-exclusive jurisdiction of the Courts of England and Wales.

For up-to-date information or if you are dissatisfied in any way with our web site, our services or have any questions concerning these terms and conditions, please contact us at info@etmoi.co.uk by telephone 01291-427262 or in writing to:

Et Moi

The Old Post Office
Post Office Row
Sudbrook
Monmouthshire
NP26 5TB

Please note

You can normally expect a refund within 10 days of our receiving your return.We will check all items returned as either damaged or defective. However in the event we find no fault, we reserve the right to re-charge you for the item/s and to recover our fees and expenses from you.

The terms and conditions above do not affect your statutory rights.